Why Work For Us?
 

 

Looking for a fun and challenging career? Want to join a dynamic new wireless company where your ideas and talents really matter? At S&S Infinite Mobile, we work hard and have a great time doing it. We're looking for smart and driven people who want to make a difference.

Apply for a position in one of our retail stores or for a management position with corporate.

 


Our People
 

 

Abdulahad - Director of Operations

“A great place to work! It's family-friendly, flexible work schedules, suggestions for changes are received openly, easy to implement changes, great co-workers, friendly environment, lots of training opportunities, senior staff seems to really care about employees being happy and motivated, company has a strong community presence, and promotes a healthy work environment.”


Current Openings
 

 

Store Manager - Multiple Locations

Job ID SP356

Meet and exceed customer experience and sales objectives for store. Supervise the overall daily operation of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories. Job level is determined by meeting store opportunity, customer satisfaction, audit scores, and other criteria.

 

ROLES & RESPONSIBILITIES:

Fully accountable for execution of sales, service, and customer experience initiatives in store
Supervise store personnel to:

  • Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
  • Ensure every sales representatives maintains the highest level of customer service and executes key behaviors at all times 
  • Consistently demonstrate excellent leadership and coaching skills
  • Create a work environment where motivated people can excel
  • Oversee Store floor experience – Act as Floor General
  • Own Customer Coordination, Welcome, and Wait Time process
  • Support Team and assist with customer transactions
  • Coach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics, and hold people accountable for poor performance
  • Facilitate weekly personnel training/educational sessions
  • Resolve or escalate appropriately any billing or service issues

Employee Management and Development

  • Interview, hire and make necessary discipline decisions, including terminations, for store personnel
  • Inspire and engage employees by motivating team to succeed
  • Lead by example
  • Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion
  • Improve employee engagement throughout territory through appropriate behaviors and actions
  • Develop and execute individual development plans for store personnel
  • Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service   
  • Conduct On The Spot (OTS) Coaching
  • Execute A & D process for direct reports
  • Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed
  • Resolve quickly any Rep or Store level fraud issues communicated by ARSM, may involve working with Asset Protection and/or HQ Credit and Collections
  • Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize
  • Ensure Fair Labor Standards Act (FLSA) compliance
  • Approve and communicate temporary assignments and overtime for floating personnel

Product Launches

  • Partner with Area Retail Sales Manager and other appropriate parties to successfully launch new products, services or processes
  • Actively inspect post-launch and drive improved results with best practices
  • Inspect that employees are properly trained on new products and promotions to sell with confidence
  • Document and report concerns with sellers’ knowledge and/or behavior and provide additional coaching and/or discipline as appropriate
  • Coordinate with security, facilities and mall management to ensure smooth product launch day execution

STORE OPERATIONS
Staffing/Scheduling

  • Act as Floor General – responsible for all activity in store at all times
  • On the sales floor the majority of the time to coach and develop personnel
  • Partner with Area Retail Sales Manager to review headcount forecast plan and staffing
  • Employ Scheduling Tool to properly staff hot zones and meet business needs, training and special events such as product launches
  • Ensure employee preferences/constraints are loaded into the Scheduling Tool on a monthly basis

Merchandising

  • Accountable for adhering to the CPOG and the merchandising standards
  • Instill a sense of pride and ownership in store appearance – where all employees understand their store is the face of Cricket to every customer

Compliance

  • Drive operational compliance of back office processes, procedures and policies
  • Ensure timely completion of required training to empower personnel to succeed
  • Implement, execute and inspect existing and new retail programs, tools and training
  • Execute monthly cost reviews of overtime, discounts, returns and credits
  • Responsible for performing Access Review Tool (ART) periodic audits for direct employees to ensure they have the appropriate level of system/tool access for their roles and responsibilities.

Other

  • Report fraudulent activity to Asset Protection
  • On call for store emergencies

Demonstrate Extraordinary Leader Model Characteristics

  • Continuously display high integrity
  • Develop strategic perspective and champion change
  • Inspire others to high performance through collaboration and teamwork
  • Utilize professional expertise to solve problems and analyze issues
  • Capture initiative and strive for results

 

REQUIRED QUALIFICATIONS

  • Two years sales/customer service experience in telecommunications or related industry
  • One year management experience
  • Excellent sales skills and demonstrated ability to meet or exceed performance standards
  • Ability to motivate and lead direct reports
  • Ability to work flexible hours, including evenings, weekends and holidays
  • Ability to operate a personal computer, wireless equipment, copier and fax


PREFERRED QUALIFICATIONS

  • Three or more years sales/customer service experience in the telecommunications or related industry
  • Previous management experience in the telecommunications or related industry
  • Effective communication, presentation and interpersonal skills
  • Strong organizational skills with attention to detail
  • Ability to work at multiple locations within district preferred
  • Familiarity with wireless terminology and Wireless Mobility systems preferred

 

EEO Statement:
S&S Infinite Mobile provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity/expression, veteran status, genetics or any other status or characteristic protected by federal, state or local law.

 

Provisions listed in these Job Descriptions may be changed or modified by S&S Infinite Mobile without prior notice at any time, at the Company's sole discretion.
 

 

Apply Now!

Employee Onboarding

(Please email a copy of your Driver's License & Social Security Card to hr@ssinfinitemobile.com.)

 

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